“There is much pleasure to be gained from useless knowledge.” – Bertrand Russell
As far as I can tell, my readership here consists of Mrs. Lawrence, because she wants to know if I’ve written anything bad about her, a handful of loyal customers, Mrs. Connelly, when she wants to know what’s going on in her dad’s life, the occasional dude worrying about a bowl full of Snickers, and several thousand people in foreign lands who may, or may not, have English as a second language. Therefore, I feel the need to review my previous post, Worst Kept Secret-Part I.
I’ve sold my business. End of review.
Now, on to Part II.
Things I’ve Learned
In no particular order:
- Empathy and business don’t always mix.
- Based on industry standards, I grossly undercharged for services. (See above)
- I was totally OK with my pricing structure even if others in the industry were not.
- The customer isn’t always right.
- I’ve accumulated a lot of junk in here over 7 years.
- If I think about it too much, it’s hard to walk away.
- I don’t think about it too much.
- I’ve spent way too much time helping customers remember/recover passwords.
- Paid antivirus software is the biggest scam in the computing industry.
- “I’ve read, understand, and agree to all terms and conditions of services” is the biggest lie in the computing industry.
- People will click on just about anything.
- Microsoft Vista sucked.
- 99.9% of the population have no idea why they have to type those unreadable letters and numbers into the little box in order to proceed on a website.
- I have, and have gone thru, numerous PCs, but my 7 year old iMac has never had a glitch and just keeps on keepin’ on.
- Music does indeed soothe me, the savage beast.
- I’m tiring of the constant iTunes updates.
- Facebook needed a “dislike” button right out of the gates.
- People who swear they don’t smoke anywhere near their computers usually chain smoke. Next to their computers.
- AOL desktop software is like Law and Order reruns on the USA network. Just.Won’t.Die.
- Microsoft 8 & 8.1 suck almost as much as Vista did.
- Mrs. Lawrence is concerned that my brain will “turn to mush” once I leave here.
- “Continuing education” in the tech field never ends.
- Facebook’s TOS concerning fake accounts is a joke.
- Far too many people, who rely on tech for their livelihood, have no desire to learn even the basics.
- Mrs. Lawrence doesn’t realize that remaining in this business will finish turning my brain into mush.
- It took countless hours and trials before Snickers Minis won their rightful place in my candy bowl.
- My UPS guy is going to miss the candy bowl.
- I’ll never understand why some businesses don’t take advantage of free advertising via Facebook Business Pages, but pay for print advertisements in once weekly papers.
- Over the years, most people, but not all, came to appreciate my sometimes brutal honesty.
- Speaking techo-babble to customers rarely goes well and may result in them stroking out on your office floor.
- If I ever “fired” you as a customer, it was because (a) I felt a lack of trust on your part, or (b) you felt the need to tell me how to do the job.
- Everyone has a brother, uncle, niece, friend, acquaintance or significant other, who “knows all about computers”. Yet, here you are.
- My busiest times were always the weeks after Easter, Thanksgiving and Christmas. When the grandkids went home and computers needed to be detoxed.
- Nothing was more satisfying than helping overseas military personnel via remote connection.
- Based on the “likes” and activity on my Facebook Business Page, people in Asia and the Middle East are starved for tech knowledge and will jump on any related pages.
- If you ever posted a question or comment on my page, in a foreign language other than Spanish or German, and didn’t get a response, it was because Google Translate told me “go home, you’re drunk”.
- Not everyone appreciated my sarcastic brand of humor.
- More than a few people/businesses I interact with need a social media manger. Desperately.
- Spam, on blogs and via email, sucks.
- Because of my dislike of spam, and refusal to market via email, I have very few email addresses in my customer database.
- Toolbars are not our friends.
- Trolling trolls on social media can be amusing, time consuming and destructive.
- Given my disdain for socializing, (just ask Mrs. Lawrence), without this business, I never would have met a lot of great people. (Special shout-out to Bob Miller, Steve Kloss and Theron Deas)
- If this were an awards ceremony, I’d have been thrown off the stage by now.
- I’ll miss you guys. Briefly.